RAZAMATAZZ TERMS & CANCELLATION POLICY – Updated 01/03/2025
*1. Booking Confirmation
A booking is confirmed once acceptance has been received by email or in writing. Upon confirmation, the agreed date and time are reserved exclusively for the client.
2. Payment
A non-refundable deposit of £50 is required to secure the booking. The remaining balance is due on the day of the event
3. Cancellation by the Client
If the client cancels the booking for any reason, including a change of date where the entertainer is unavailable, the following cancellation fees apply:
• More than 60 days before the event: Deposit retained, no further payment due.
• 30–59 days before the event: 50% of the total fee is payable.
• Less than 30 days before the event: 100% of the total fee is payable.
Changing the event date is treated as a cancellation if the entertainer is unavailable for the new date.
4. Cancellation by the Entertainer
In the unlikely event that the entertainer must cancel the booking, any deposit or payment received will be refunded in full. Reasonable efforts will be made to help the client find a suitable replacement entertainer if possible.
5. Force Majeure
Neither party will be liable for cancellations caused by circumstances beyond their reasonable control, such as extreme weather, serious illness, accidents, or government restrictions.
*6. Limitation of Liability
*The entertainer’s total liability is limited to the amount already paid under the booking. The entertainer cannot be held responsible for any indirect or consequential loss.